Terms of Service

Effective Date: June 9, 2025

1. Legal Agreement and Acknowledgments

By accessing, browsing, or using any services, websites, applications, APIs, or other offerings provided by Relative Companies, LLC ("Company," "we," "us," "our"), including but not limited to BulkCL, Relativum, RelativeOS, Stats, Cronnly, Chartify, Canvas Lemon, Insight Crane, and any other current or future services, platforms, or products (collectively, the "Services"), you ("User," "you," "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Agreement," "Terms").

CRITICAL LEGAL NOTICE AND BINDING EFFECT: This Agreement contains binding legal provisions that significantly affect your legal rights, including but not limited to: (i) mandatory binding arbitration requirements that waive your right to jury trials and class actions; (ii) comprehensive liability limitations and damage exclusions; (iii) broad indemnification obligations; (iv) strict no-refunds policies; (v) extensive data usage rights including AI/ML training; and (vi) immediate termination rights. BY PROCEEDING TO USE THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE THE LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT AND THAT YOUR USE CONSTITUTES ACCEPTANCE OF ALL TERMS HEREIN.

1.1 Legal Capacity, Authority, and Binding Effect

You expressly represent, warrant, and covenant that:

1.2 Electronic Signatures and Digital Acceptance

You agree that your electronic acceptance of these Terms, whether through clicking "accept," creating an account, or using the Services, has the same legal force and effect as a handwritten signature. You consent to the use of electronic records and communications and waive any rights under applicable law to require non-electronic records or signatures.

1.3 Age Requirements and Parental Consent

You must be at least 13 years of age to use our Services. If you are under 18 years of age, you represent and warrant that you have obtained explicit written consent from your parent or legal guardian, and that such parent or guardian has reviewed and agreed to these Terms on your behalf. WE ARE NOT RESPONSIBLE FOR VERIFYING AGE OR PARENTAL CONSENT.

2. Service Descriptions and Disclaimers

Relative Companies operates a portfolio of Software as a Service (SaaS) applications designed to enhance productivity and business operations, including but not limited to:

2.1 Service Disclaimers and Risk Acknowledgments

THE SERVICES ARE PROVIDED STRICTLY "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" WITHOUT ANY WARRANTIES, REPRESENTATIONS, CONDITIONS, OR GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE EXPRESSLY DISCLAIM AND YOU WAIVE ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

2.2 AI/ML Technology Disclaimers and Risk Warnings

CRITICAL AI/ML LIMITATIONS AND INHERENT RISKS: Our Services extensively utilize artificial intelligence, machine learning, natural language processing, and algorithmic technologies. YOU ACKNOWLEDGE, UNDERSTAND, AND EXPRESSLY ASSUME ALL RISKS INCLUDING:

2.3 SERVICE AVAILABILITY AND PERFORMANCE LIMITATIONS

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

3. No-Refunds Policy and Payment Terms

3.1 No-Refunds Policy

ALL SALES, TRANSACTIONS, AND PAYMENTS ARE FINAL AND ABSOLUTELY NON-REFUNDABLE UNDER ANY AND ALL CIRCUMSTANCES. We maintain a strict, zero-tolerance, no-exceptions refunds policy that applies universally to all transactions.

NO REFUNDS, CREDITS, CHARGEBACKS, OR PRO-RATED BILLING WILL BE PROVIDED FOR ANY REASON INCLUDING BUT NOT LIMITED TO:

3.2 EXTREMELY LIMITED EXCEPTION POLICY

RARE EXCEPTION CONSIDERATION (Affecting Less Than 0.01% of Transactions):

Refunds may be considered ONLY in the following extraordinary and verifiable circumstances:

EVEN IN THESE EXTRAORDINARY CIRCUMSTANCES:

3.3 COMPREHENSIVE PAYMENT PROCESSING TERMS

SUBSCRIPTION SERVICES AND RECURRING PAYMENTS:

Many Services are offered on subscription basis with automatic recurring billing. BY SUBSCRIBING, YOU EXPRESSLY AUTHORIZE, CONSENT TO, AND AGREE TO:

3.4 BILLING DISPUTES AND RESOLUTION PROCEDURES

STRICT BILLING DISPUTE REQUIREMENTS:

If you believe you have been incorrectly charged, you must contact us within THIRTY (30) DAYS of the disputed charge at [email protected] with "BILLING DISPUTE" in the subject line.

REQUIRED DISPUTE DOCUMENTATION:

DISPUTE RESOLUTION TERMS AND LIMITATIONS:

4. Liability Limitation and Damage Exclusions

TO THE FULLEST EXTENT PERMITTED BY LAW, RELATIVE COMPANIES, ITS SUBSIDIARIES, AFFILIATES, PARENT COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, LICENSORS, DISTRIBUTORS, AND SERVICE PROVIDERS (COLLECTIVELY, "RELATIVE PARTIES") SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO:

4.1 COMPREHENSIVE EXCLUDED DAMAGES

4.2 ABSOLUTE LIABILITY CAP

UNDER NO CIRCUMSTANCES SHALL THE TOTAL AGGREGATE LIABILITY OF RELATIVE PARTIES FOR ALL CLAIMS, DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE LESSER OF:

4.3 COMPREHENSIVE LIABILITY LIMITATION SCOPE

THESE LIMITATIONS AND EXCLUSIONS APPLY:

4.4 ADDITIONAL PROTECTIVE DISCLAIMERS

FURTHERMORE, RELATIVE PARTIES DISCLAIM ALL LIABILITY FOR:

5. Indemnification

You agree to DEFEND, INDEMNIFY, AND HOLD HARMLESS Company from ALL claims, damages, losses, costs, and expenses (including attorneys' fees) arising from:

THIS OBLIGATION SURVIVES TERMINATION.

6. Binding Arbitration

ALL DISPUTES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION.

6.1 Waiver of Rights

YOU WAIVE YOUR RIGHTS TO:

6.2 Arbitration Requirements

7. INTELLECTUAL PROPERTY AND DATA RIGHTS

7.1 Our Absolute Ownership

All Services, including software, algorithms, AI models, and intellectual property, are exclusively owned by Company and protected by intellectual property laws.

7.2 User Content License

You grant us an IRREVOCABLE, PERPETUAL, WORLDWIDE, ROYALTY-FREE LICENSE to:

THIS LICENSE SURVIVES ACCOUNT TERMINATION.

7.3 AI/ML Training and Data Usage

You authorize unlimited use of ALL account data for:

Data will be anonymized, but we determine anonymization methods at our sole discretion.

8. USER OBLIGATIONS AND PROHIBITED ACTIVITIES

8.1 Account Responsibilities

YOU ARE SOLELY RESPONSIBLE FOR:

8.2 Prohibited Uses

You SHALL NOT:

9. TERMINATION RIGHTS

WE MAY IMMEDIATELY TERMINATE YOUR ACCESS FOR ANY REASON OR NO REASON WITHOUT NOTICE OR REFUND.

9.1 Effects of Termination

10. THIRD-PARTY SERVICES AND INTEGRATIONS

WE USE THIRD-PARTY SERVICES INCLUDING:

WE DISCLAIM ALL LIABILITY FOR THIRD-PARTY SERVICE FAILURES, SECURITY BREACHES, OR POLICY CHANGES.

11. PRIVACY AND DATA PROTECTION

Data collection and use is governed by our Privacy Policy at /privacy, incorporated by reference. BY USING OUR SERVICES, YOU CONSENT TO ALL DATA PRACTICES DESCRIBED IN THE PRIVACY POLICY.

12. FORCE MAJEURE

WE ARE NOT LIABLE FOR FAILURES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL, INCLUDING: natural disasters, war, terrorism, government actions, internet outages, pandemics, cyberattacks, or other unforeseeable events.

13. MISCELLANEOUS PROVISIONS

13.1 Governing Law

These Terms are governed by Delaware law and United States federal law. Exclusive jurisdiction in Delaware courts for non-arbitrable disputes.

13.2 Entire Agreement

These Terms and our Privacy Policy constitute the complete agreement and supersede all prior agreements.

13.3 Modifications

We may modify these Terms at any time. Continued use constitutes acceptance of modifications.

13.4 Severability

If any provision is unenforceable, the remainder remains in effect, and the provision is modified minimally to make it enforceable.

13.5 Assignment

We may assign these Terms without restriction. You may not assign without our written consent.

14. CONTACT INFORMATION

Questions or legal notices:

Email: [email protected]

Legal notices must include "LEGAL NOTICE" in subject line. Contacting us does not waive our rights or create additional obligations.

© 2025 Relative Companies. All rights reserved.