Effective Date: June 9, 2025
This Privacy Policy governs the collection, use, processing, storage, sharing, and protection of your personal information by Relative Companies, LLC ("Company," "we," "us," "our"). By using our Services, you consent to the data practices described herein.
This Policy contains important provisions regarding our data usage rights, including AI/ML training, research purposes, and commercial use. Your use constitutes acceptance of all terms herein.
We collect all information you voluntarily provide to us. This includes personal identification such as names, email addresses, phone numbers, postal addresses, and demographic information. We also collect account information including usernames, passwords, profile information, preferences, and account settings.
Authentication data from OAuth providers like Google, Apple, TikTok and associated profile data is collected when you use these services to access our platform. All user-generated content, inputs, uploads, documents, files, and creative works you provide are collected and stored.
Payment information including billing details, payment methods, and transaction history is processed via third parties. We collect communication data including messages, support requests, feedback, surveys, and all correspondence. Business information such as company details, professional affiliations, and business relationships may be collected. Technical information including system configurations, software versions, and technical preferences is also gathered.
We automatically collect extensive data about your use of our services. Usage analytics include complete interaction logs, feature usage, session duration, click patterns, and behavioral analytics. Device information such as device identifiers, hardware specifications, operating systems, browser types and versions is automatically gathered.
Network data including IP addresses, location data, network provider information, and connection details is collected during your use of our services. Performance metrics such as application performance, error logs, crash reports, and system diagnostics are automatically recorded.
We use cookies and tracking technologies including persistent and session cookies, web beacons, pixels, and other tracking technologies. Biometric data such as voice patterns, typing patterns, and other behavioral biometrics may be collected where applicable. Environmental data including time zones, language preferences, accessibility settings, and usage environments is also automatically collected.
We collect information from various third-party sources to supplement the data you provide directly. OAuth providers supply profile information, social connections, and platform activity data when you connect your accounts. Public databases provide publicly available information and records that may be relevant to our services.
Business partners including affiliates, resellers, and integration partners may share relevant data about your interactions with their services. Commercial data sources and enrichment services provide additional context about users and their preferences. Government sources such as regulatory filings and public records may also be accessed where legally permissible and relevant to our services.
IMPORTANT FACE DATA DISCLOSURE: Certain applications within our Services may collect and process facial data for specific functionality purposes. This section provides complete information about our face data practices.
Face data collected includes:
Face data is used exclusively for:
CRITICAL LIMITATION: Face data is NOT used for identification, authentication, user profiling, AI training, commercial purposes, or any other purposes beyond immediate in-app functionality.
Third-Party Sharing: Face data is never shared with any third parties under any circumstances. All face data processing occurs locally on your device or within our secure systems.
Data Storage: Face data is not stored or retained in any form. Face data exists only during real-time processing and is immediately discarded after analysis is complete.
No Persistent Storage: No facial data, facial templates, biometric identifiers, or related information is saved to databases, files, logs, or any other storage systems.
Retention Duration: Zero retention - Face data has no retention period as it is never stored. All face data is processed in real-time and immediately discarded upon completion of the facial expression analysis.
No Persistent Data: No facial information persists beyond the immediate moment of processing required for the specific in-app functionality.
User Consent and Control: By using applications with facial expression features, you consent to the real-time processing of face data as described above. You may disable these features through application settings where available.
We use your information for all business purposes including service provision, maintenance, improvement, and optimization. Account management, authentication, and security processes require access to your personal information. Payment processing, billing, and financial management activities use your payment and account data.
Customer support, communication, and relationship management rely on your contact and interaction data. Content generation, personalization, and recommendation systems use your usage patterns and preferences to improve your experience. Performance monitoring, analytics, and quality assurance processes analyze your interaction data to maintain service quality.
Legal compliance, fraud prevention, and security monitoring may require access to various types of collected data. Marketing, advertising, and promotional activities use your information to communicate relevant offers and updates.
We also use anonymized data to improve our internal AI models and create better user experiences. This includes using anonymized data to train and improve our AI algorithms and models, develop better features and user experiences within our applications, improve system performance and response accuracy, and test and validate model performance for our services. Data used for AI training is anonymized to remove personal identifiers and is used exclusively for internal model improvement. This anonymized data is not shared with external researchers, institutions, or third parties for AI training purposes.
Your data supports various commercial and business activities that enable us to maintain and improve our services. Product development uses your usage patterns and feedback to create new services, features, and business offerings that better serve user needs.
Market analysis leverages aggregated user data to understand market trends, user preferences, and competitive positioning. Revenue generation activities may monetize data through various commercial channels while respecting privacy obligations. Strategic planning incorporates business intelligence derived from user data to inform corporate decision-making.
Partnership development uses relevant data insights to facilitate business relationships and integrations with other service providers that enhance your overall experience.
We do not sell personal information to third parties for their direct marketing purposes. However, we freely share anonymized, aggregated, and de-identified data for research, commercial, and other purposes at our discretion.
We share data with an extensive network of third parties to operate and improve our services. Service providers including cloud infrastructure, hosting, analytics, and operational support companies receive relevant data to maintain our platform functionality.
Technology partners such as AI/ML providers, API services, and integration platforms access necessary data to enable advanced features and integrations. Payment processors including Stripe, Superwall, and other financial service providers handle transaction-related information.
Research institutions, universities, research organizations, and academic partners may receive anonymized data for legitimate research purposes. Government entities including law enforcement, regulatory agencies, and legal authorities may receive data when legally required.
Business partners such as affiliates, resellers, distributors, and strategic partners receive relevant data to facilitate business relationships. Professional services including legal counsel, accountants, consultants, and advisors access data as necessary for business operations. Potential or actual acquirers in business transactions may receive data during due diligence processes.
WE ARE NOT RESPONSIBLE FOR THE DATA PRACTICES OF THIRD PARTIES. Third-party data handling is governed by their respective policies and practices.
We disclose information when required or permitted by law in various circumstances. Legal process including subpoenas, court orders, and government requests may compel disclosure of user information. Law enforcement investigations and national security requirements may necessitate sharing relevant data with appropriate authorities.
Regulatory compliance and industry standards may require disclosure of certain information to maintain legal operation of our services. Protection of our rights, property, safety, and business interests may justify information disclosure in appropriate circumstances.
Emergency situations and public safety concerns may require immediate disclosure of relevant information to appropriate authorities. Fraud prevention and security incident response activities may involve sharing information with relevant parties to protect users and maintain service security.
We implement industry-standard security measures including encryption, access controls, and monitoring to protect your information. However, we make no guarantees regarding data security and expressly disclaim warranties related to absolute security as no system is completely secure.
Security incidents may occur despite our best efforts at breach prevention. Data corruption or loss may occur due to various technical factors beyond our control. Third parties may potentially gain unauthorized access despite security measures in place.
We cannot control the security practices of our third-party partners and service providers. Regulatory compliance requirements and security standards may change over time, affecting our security practices and obligations.
You are solely responsible for maintaining account security and password protection. Device security and access control measures on your personal devices are your responsibility. Network security and safe internet practices when using our services must be maintained by you.
Reporting security incidents and suspicious activity to us promptly is your obligation. Compliance with our security policies and recommendations is required for optimal protection. We are not liable for security breaches resulting from your actions or omissions.
We retain data for varying periods based on type and purpose:
IMPORTANT DELETION LIMITATIONS:
WE CANNOT GUARANTEE COMPLETE DATA DELETION OR REMOVAL.
Depending on jurisdiction, you may have certain rights including access, correction, deletion, portability, and objection. HOWEVER, THESE RIGHTS ARE SUBJECT TO SIGNIFICANT LIMITATIONS:
To exercise privacy rights, contact [email protected] with "PRIVACY REQUEST" in the subject line. WE RESERVE THE RIGHT TO:
Your data may be processed, stored, and transferred globally, including to countries with different data protection laws than your home country. We are based in the United States, and data processing occurs internationally. BY USING OUR SERVICES, YOU CONSENT TO INTERNATIONAL DATA TRANSFERS AND PROCESSING UNDER VARIOUS LEGAL FRAMEWORKS.
Our Services are intended for users 13+ years of age. We do not knowingly collect information from children under 13. WE ARE NOT RESPONSIBLE FOR AGE VERIFICATION OR OBTAINING PARENTAL CONSENT. Users 13-18 should have parental consent before using our Services.
California residents have rights under the CCPA including knowing, deleting, and opting out of sales (we don't sell personal information). THESE RIGHTS ARE SUBJECT TO THE LIMITATIONS DESCRIBED THROUGHOUT THIS POLICY.
EU residents have rights under GDPR including access, rectification, erasure, and portability. Our legal bases include consent, contract performance, legitimate interests, and legal obligations. ALL RIGHTS ARE SUBJECT TO LEGAL LIMITATIONS AND BUSINESS NECESSITIES.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR LIABILITY FOR ANY PRIVACY-RELATED CLAIMS, INCLUDING DATA BREACHES, UNAUTHORIZED ACCESS, OR MISUSE OF INFORMATION, IS LIMITED AS SET FORTH IN OUR TERMS OF SERVICE. We disclaim all liability for privacy-related damages beyond the minimum required by law.
OUR TOTAL LIABILITY FOR PRIVACY MATTERS SHALL NOT EXCEED FIFTY DOLLARS ($50) OR THE AMOUNT YOU PAID US IN THE PRECEDING 6 MONTHS, WHICHEVER IS LESS.
We may modify this Privacy Policy at any time by posting updated versions on our website. MODIFICATIONS BECOME EFFECTIVE IMMEDIATELY UPON POSTING.
CONTINUED USE OF OUR SERVICES AFTER POLICY CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE UPDATED POLICY. IF YOU DO NOT AGREE TO CHANGES, YOU MUST STOP USING OUR SERVICES IMMEDIATELY.
Privacy questions and requests:
IMPORTANT: Contacting us does not waive any of our rights or create additional obligations beyond those expressly set forth in this Policy. All communications may be used in legal proceedings. RESPONSE TIMES, METHODS, AND OUTCOMES ARE AT OUR SOLE DISCRETION SUBJECT TO APPLICABLE LAW.
© 2025 Relative Companies. All rights reserved.